Shipping policy
Aderholt Customs Shipping Policy
Welcome to Aderholt Customs! We pride ourselves on crafting unique, high-quality custom items, with occasional ready-to-ship premade products. To ensure you have the best possible shopping experience, please review our shipping policy below:
1. Processing Time
- Custom Orders: Each custom item is meticulously crafted to your specifications. As a result, processing times may vary. Please allow 2-4 weeks for your custom order to be created and prepared for shipment.
- Ready-to-Ship Items: Ready to ship or premade items are typically processed within 1-3 business days.
2. Shipping Rates & Delivery Estimates
- Shipping rates are calculated at checkout based on the size, weight, and destination of your order. Most orders are shipped via USPS Ground Advantage service. Other services or expedited shipping is available by request at an additional fee.
- Estimated delivery times are as follows:
- Domestic (USA): 3-7 business days
- International: 7-21 business days (when applicable)
3. Shipment Tracking
- Once your order has been shipped, you will receive an email with tracking information. You can use this information to monitor the status of your delivery. You can also use our Order Lookup tool anytime using just your email address and order # provided in your order confirmation email. This tool gives you the ability to see if we have received your order, emailed your mock-up, and production/shipping status. You can find that tool here: https://aderholtcustoms.com/pages/order-lookup
4. International Shipping
- We reserve the right to selectively ship worldwide. You must message us first for approval for international shipment. Please note that international shipping times may vary based on the destination and customs procedures.
- Any customs duties, taxes, or fees are the responsibility of the recipient.
5. Rush Orders
- We do our best to offer a limited number or rush orders when available. Rush orders are processed "after normal working hours" and are subject to a rush fee. You must message us first for availability. We will send you instructions on how to pay the rush fee. Rush orders receive same or next business day mockup and are shipped as quickly as they are produced. The time that it takes to produce an order varies depending on the specific items and it's availability. We reserve the right to refuse a rush request.
6. Shipping Insurance
- All orders are shipped with insurance to protect against loss or damage during transit. If your item arrives damaged, please contact us immediately with photos of the damage.
7. Order Changes & Cancellations
- Custom Orders: Changes to custom orders must be made during the mock-up process. We allow 3 days for mock-up approval or requests for changes. Anytime after this period, we may begin the crafting process, and changes may not be possible. To protect the time and resources invested in any custom order, we do not accept ANY cancelations once the mock-up is created and sent out for approval. In the event of animal loss, please contact ASAP as we are willing to be flexible by changing the name or design on any custom item or holding your order until you are ready to provide those changes.
- Ready-to-Ship Items: Changes or cancellations must be made before the order is shipped.
8. Undeliverable Packages
- If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for any additional shipping fees to resend the package. We are not responsible for packages that are misdelivered and not returned to us due to an incorrect or incomplete address.
9. Contact Us
- If you have any questions or concerns regarding your shipment, please don't hesitate to contact us at sales@aderholtcustoms.com.