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Shipping policy

Shipping Policy

Almost everything we sell is made just for you, so here's how long it takes, how it ships, and what to do if something goes wrong along the way.

How long it takes to make

  • Laser engraved orders: ship in 2 to 3 weeks, depending on how quickly you approve your mock-up and the size of your order.
  • Full-color UV printed orders: ship in 2 to 4 weeks, depending on how quickly you approve your mock-up. Full-color items can't be rushed.
  • Ready-to-ship items: ship in 1 to 3 business days. If your order also includes custom items, we'll hold your ready-to-ship items and ship everything together once your custom order is finished.

Where we ship We ship within the United States only, including Alaska, Hawaii, U.S. territories, and APO/FPO military addresses. Orders to these locations may take a little longer to arrive. We're not able to ship internationally.

Shipping rates and delivery Shipping is calculated at checkout based on the size, weight, and destination of your order. Most orders ship by USPS Ground Advantage and arrive 3 to 7 business days after they ship. Other services or expedited shipping are available by request for an additional fee.

Tracking your order Once your order ships, you'll get an email with tracking information. You can also check on your order anytime with our Order Lookup tool, using your email address and the order number from your confirmation email. It shows whether we've received your order, emailed your mock-up, and where your order is in production and shipping.

Rush orders We offer a limited number of rush orders when we can. Rush orders are made after our normal working hours and have a rush fee. Message us first to check availability, and we'll send instructions for paying the rush fee. Rush orders get a same-day or next-business-day mock-up and ship as soon as they're made. How long that takes depends on the item and what we have available. We reserve the right to decline a rush request.

Shipping insurance Most orders ship with insurance to protect against loss or damage in transit. If your order arrives damaged, email us photos right away. See our refund policy for how damaged and lost packages are handled.

Changes and cancellations

  • Custom orders: changes need to be made during the mock-up process. You have 3 days to approve your mock-up or ask for changes. After that, we may start making your order, and changes may not be possible. Because every custom order takes time and materials, we can't accept cancellations once your mock-up is sent.
  • If you lose an animal: let us know as soon as you can. We'll change the name or design, or hold your order until you're ready.
  • Ready-to-ship items: changes or cancellations must be made before your order ships.

Undeliverable packages If a package comes back to us because of an incorrect or incomplete address, you're responsible for the cost of shipping it again. We aren't responsible for packages that are misdelivered and not returned to us because of an incorrect or incomplete address.

Questions about your shipment? Email sales@aderholtcustoms.com. We're a family business, and we read every message.