Refund policy

Returns & Refunds

Almost everything we sell is made just for you, so here's exactly how returns, mistakes, and shipping problems work.

Non-personalized items You can request a return within 30 days of receiving a non-personalized item. It needs to be unused, in its original packaging, and with proof of purchase. Email sales@aderholtcustoms.com to start a return. Once it's approved, we'll send you the return address. Return shipping is at your expense, and items sent back without an approved return can't be accepted.

Custom and personalized items Custom items can't be returned or exchanged once your mock-up is sent. Please check your mock-up carefully: spelling, numbers, colors, and layout. Once you approve it, we make exactly what's shown.

If we made a mistake If your order doesn't match your approved mock-up, arrives defective, or isn't what you ordered, email us photos within 7 days of delivery. We'll remake or replace it at no cost to you, shipping included. That's on us.

If something happens in shipping Once your package is handed to USPS, it's in their care. Most orders ship with insurance, and we'll walk you through the rest:

• Damaged in transit: email photos of the item and the packaging within 7 days of delivery, and keep the packaging, since USPS may ask to see it. We'll file the insurance claim.
• Lost in transit: if tracking hasn't updated in 7 business days, let us know. We'll open a search with USPS and file a claim if it doesn't turn up.
• Once the claim is approved, we'll remake and reship your order or refund you, whichever you prefer.
• Marked delivered but not there: check around your property and mailbox and with neighbors, and give it 48 hours, since USPS sometimes marks packages delivered early. Then contact your local post office. Packages USPS confirms as delivered aren't covered by shipping insurance, so we're unable to replace them.
• Wrong or incomplete address: see our Shipping Policy. Reshipping costs are the buyer's responsibility.

Refunds We'll email you once a return is received and inspected, or a claim is decided. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it.

Not returnable Custom and personalized items (except as described above), sale items, and gift cards.

Questions? Email sales@aderholtcustoms.com. We're a family business, and we read every message.